The call center industry is currently undergoing a revolutionary transformation with the adoption of artificial intelligence (AI) technology. As AI systems continue to advance, they are increasingly taking over the responsibilities traditionally performed by human agents. Let’s delve into the challenges and opportunities of AI-powered call centers, exploring how companies can leverage this technology to improve efficiency, reduce costs, and …

Chat GPT, or simply GPT, stands for Generative Pre-trained Transformer and is a type of language model developed by OpenAI. GPT is a neural network-based model that has been pre-trained on vast amounts of text data, allowing it to generate human-like responses to text inputs. The GPT model uses a technique called unsupervised learning, where the model learns patterns and …

As we become increasingly reliant on technology and the internet, it’s more important than ever to prioritize personal cyber security. With cyber-attacks and online fraud becoming more sophisticated and widespread, it’s crucial to take steps to protect yourself and your personal information. In this blog post, we’ll discuss the personal cyber security essentials that everyone should be aware of. Use …

Cyberbullying has become a serious problem in today’s society, with social media and other digital platforms providing new avenues for bullies to harass and torment their victims. But what exactly is cyberbullying and how can it be prevented? Here, we will explore the definition of cyberbullying, its impact, and the steps that can be taken to break the cycle of …

Here is a quick guide that will show you how to schedule a live stream on youtube. Firstly, click on the ‘CREATE’ bottom as seen below. Then select ‘Go live’ from the dropbox. On the next page select the calendar icon on the left as seen in the image below marked in red. Next, at the top right corner of …

Here is a quick guide to help you create a new Youtube channel. On the top right of the page click on your profile image then click on “Switch account” in the drop-down list as seen below. Next, select “View all channels” as seen below. Now select the create a channel button. We are almost done. Fill out the form …

While the move to rename Facebook to Meta might have been a stroke of marketing genius the technology giant can only affirm itself as one player in the metaverse. Yes, Facebook/Meta is not the metaverse, nor do they own the metaverse. Hypothetically, the metaverse is a network of shared virtual worlds. It is a concept of a persistent, 3D universe …

Non-fungible Tokens (NFTs), are digital tokens created and stored on a blockchain. Most cryptocurrencies are fungible tokens, where each token is the same. For example, a bitcoin is fungible therefore you can trade one bitcoin for another, and you would have the same thing. One dollar is always one dollar regardless of the serial number on the specific dollar bill. However, …

So… you want to create a Facebook premiere uh? Here is a quick guide for scheduling a video premiere on Facebook that will have you creating Premieres like a pro in no time. First, log into Facebook and go to your page. Go to “Creator Studio”. You can do this by selecting video then select at “Visit Creator Studio” as …

Zoom has become quite popular for meetings as more people are working from home. Whether it’s for record-keeping or general curiosity the need may arise to find the attendance figures. Here is how you get that done. After logging into your account click on “Account Management” on the left. Then click on reports as seen in the image below. Under …